Cancellation & Refund Policy

Last Updated: 1 Aug, 2025

Voylux Travels understands that travel plans may change. This Cancellation & Refund Policy outlines the procedures for managing cancellations, modifications, and refunds for bookings made through our platform. Our goal is to assist customers while strictly adhering to airline fare rules and conditions.

1. Policy Summary

All flight reservations are subject to the fare rules, terms, and policies established by the respective airline. These regulations determine eligibility for cancellations, changes, and refunds. By completing a booking, you confirm that you have reviewed and accepted both the carrier's terms and this policy.

2. Airline Fare Regulations

Some tickets may be fully or partially non-refundable.
Refund eligibility depends on fare type, route, and airline policy.
Airlines may impose penalties for cancellation or modification.
If an airline cancels or significantly changes a flight schedule, you may be eligible for a refund or rebooking.

We strongly recommend reviewing the fare rules displayed during the booking process before confirming payment.

3. How to Request a Cancellation or Change

To initiate a cancellation or change, please contact our support team at:

📧 Email: info@voyluxtravels.com

Please ensure you include the following details:

Full name(s) of the traveler(s)
Booking reference code or ticket number
Email address used at the time of booking
Reason for cancellation or modification (optional)

4. Refund Processing

Refunds are initiated only after approval is received from the airline.
Processing time typically takes between 7–14 business days, though this may vary depending on the airline or bank.
Approved refunds are credited to the original form of payment.
Service fees charged by Voylux Travels are non-refundable once a booking is confirmed, except when the airline issues a full involuntary refund.

5. No-Show Policy

If a passenger fails to check in or board the flight without a prior cancellation, the ticket may be marked as a "no-show." In such cases, refund eligibility (if any) is determined solely by the airline's fare rules.

6. Partially Used Tickets

For tickets where travel has already begun, any refundable value is calculated by the airline based on the unused segments of the trip and applicable fare conditions.

7. Flight Changes and Modifications

Airline change fees and fare differences may apply.
All change requests must be submitted before the scheduled departure time.
Modifications are subject to seat availability and airline approval.

8. Airline-Initiated Changes or Cancellations

If an airline cancels or modifies your flight schedule, Voylux Travels will assist you in securing the options provided by the airline, such as a refund or rebooking. We act as an intermediary and do not control airline decisions or refund timelines.

9. Service Fees

Certain cancellation, change, or refund requests may incur service fees for processing and support. These fees are disclosed at the time of booking or request and are non-refundable once processed.

10. Customer Support

Our support team is available to help with cancellations, modifications, and refund inquiries:

📧 Email: info@voyluxtravels.com

✈️ Voylux Travels is committed to transparent communication, fair processing, and reliable assistance for every traveler.